Frequently Asked Questions (FAQ)

To place an order, select the product you want, choose any specific options like size or color, and add the product to your shopping cart. You can then go to your shopping cart and complete the checkout process by entering your details and choosing a payment method.

Yes, it is possible to place an order without creating an account at Powerlit.

No, we do not have a minimum order value.

You can enter the code during the checkout procedure when paying.

Yes, you can add a delivery address to your Powerlit account.

No, unfortunately this isn't possible. Placing an order is very easy through our website. If you have any questions, please contact us using our contact options.

It's always possible something might go wrong when placing an order. Please use the contact options so we can act quickly.

No, unfortunately this isn't possible. After the order has been placed, it can only be canceled if it hasn't yet been prepared for shipment.

Your order can only be canceled if it hasn't yet been prepared for shipment. If this is the case, please send an email to info@powerlit.nl.

At Powerlit, we apply the statutory 14-day cooling-off period. This period begins on the day your order is delivered.

Example:
Orders placed on Monday, April 15th and delivered on April 16th at 3:00 PM. You can return your order until 11:59 PM on April 29th.

After registering your return, you have another 14 days to receive the order from us.

The costs of returning an order will be borne by the customer, unless otherwise agreed or due to, for example, an incorrect delivery by Powerlit.

No, unfortunately, Powerlit doesn't accept exchanges. We only accept returns and reorders.

Once your return has been received and processed, you'll receive an email from us confirming whether we've accepted it and the refund amount. We currently don't provide interim status emails.

If the product is unused and in 100% good condition, you will receive the full purchase price of the returned items back in the same way as it was paid.

If there is anything wrong with the article, we will contact you first.

If we conclude that the returned item has been used, is possibly damaged, and is therefore unsellable, we unfortunately cannot refund the returned item.

We will always contact you if something like this happens.

We process payments through our payment provider, Mollie. Their processing time is 3-5 business days.

As a customer, you are always 100% responsible for returning an item correctly.

When returning an item, we recommend that you always choose shipping companies that offer insurance, so you can be sure you are covered for loss.

In case of loss of a package, we recommend that you contact the shipping company.

Did you receive a damaged or defective item? That's very frustrating and certainly not what you want.

We recommend that you immediately take photos of the defect/damage and contact us, so we can help you find the right solution.

We accept the most common payment methods in the Netherlands.

• Credit cards (Mastercard, Visa, Amex)
• iDeal
• PayPal

Yes, payments on Powerlit.nl are completely secure. Our website is secure, and data is encrypted with SSL. All payments are processed through Mollie, a provider with years of experience in online payments.

If your payment is declined, please use a different payment method or contact us.

No, unfortunately this is not possible.

Yes, you will always receive a VAT invoice from us by email.

All prices on Powerlit.nl include 21% VAT.

No, unfortunately this is not (yet) possible.

We do not charge shipping costs at Powerlit.nl for orders over €20.

No, unfortunately that is not (yet) possible.

Orders placed before 5:00 PM on weekdays are generally delivered the next day. However, we find that courier services are not always able to keep their delivery promises, so please allow an additional business day.

Yes, this is possible. Please contact our customer service.

No, unfortunately this isn't possible. Please contact the shipping company's customer service for this.

Yes, we also deliver on Saturdays.

Did you receive a damaged or defective item? That's very frustrating and certainly not what you want.

We recommend that you immediately take photos of the defect/damage and contact us, so we can help you find the right solution.

Large shipments are shipped by pallet, small shipments by parcel post. This depends on the situation.

To do this, go to menu > service > customer service or click here .

We are available every working day between 9:00 AM and 5:00 PM.

Yes, we are also on Social Media:

• Instagram
• Facebook
• LinkedIn
• WhatsApp

You can submit a complaint on the customer service page or by sending an email to info@powerlit.nl.

Absolutely! We're glad you'd like to sign up for the newsletter. The registration form can be found at the bottom of every page.

We can help you in Dutch, English or German.

All our products have a minimum 24-month warranty unless otherwise stated.

No, unfortunately we do not offer that (yet).

No, unfortunately that's not possible. We'll let you know as soon as we have more news.

If the product becomes defective outside the warranty period, you will be responsible for the cost of any repairs unless we make alternative arrangements with you.

For this, please contact our customer service.

This depends on the type of product. Different rules apply to batteries than to battery chargers. Consult the manual on the product page or in our knowledge base.

View our terms and conditions here .

Would you like to know what personal data we hold about you and receive a copy? Send us an email, and we'll give you instructions on how to request it.

Yes, we may change our product prices.

View our cookie policy here .

To do this, sign up for our newsletter. You can do this by subscribing to our newsletter. You can find it at the very bottom of every page.

We always do our best to ensure the product information online is as accurate as possible. Please note, however, that there's always a small chance of a deviation from reality.

No, we don't offer product demonstrations ourselves, but our products can be viewed and ordered from one of our partners. Check the store locator to see which store is affiliated.

Yes, always read the user manual carefully before using a Powerlit product.

No, we don't have a physical store ourselves. However, we do have several affiliated points of sale that carry our brand and where the products are on display.

Absolutely! Send an email to info@powerlit.nl with the product(s) you're interested in and the quantities, and we'll let you know what's possible.

No, we don't offer this (yet). We do offer an extended warranty, which can be found on the product pages themselves.

Yes, this is possible. You can enter your company name at checkout. You will then receive the invoice in your company name.

No, we don't currently install batteries ourselves. However, we do have affiliated partners who can arrange installation for you. Check the Store Locator on our website to see if there's an installation location near you.

For safety guidelines, we would like to refer you to the relevant product page, which contains all information regarding safety and quality marks.

All our products comply with European laws and regulations. This means that our products carry at least a CE mark and comply with RoHS guidelines. Each individual product has its own guidelines, so please check the product page to see which certifications are available for each product.

We recommend that you carefully read the manual for your specific product. It explains how to best use the Powerlit product.

The Powerlit app can be downloaded from:

• Apple App Store
• Google Play Store

The Powerlit app helps you stay connected to your Powerlit batteries. You can view your battery status in real time, receive notifications for important events, and easily locate your battery via Bluetooth or the built-in scanner. This way, you always have control over your battery's performance and lifespan.

Please contact our customer service and we will be happy to help you.